The 2021 California Arrearage Payment Program (2021 CAPP) offered financial assistance for California energy utility customers to help reduce past due energy bill balances that increased during the COVID-19 pandemic. Established by Governor Newsom and the California Legislature in the 2021 State Budget and administered by the Department of Community Services and Development (CSD), the 2021 CAPP program dedicated $1 billion in federal American Rescue Plan Act funding to address California's energy debts.
Energy utility customers did not need to apply to receive assistance under the 2021 CAPP program. A credit was automatically applied to the customer's bill if a customer account was eligible. Energy utilities applied for 2021 CAPP assistance on behalf of customers who incurred a past due balance of 60 days or more on their energy bill during the COVID-19 pandemic relief period covering March 4, 2020 through June 15, 2021.
2021 CAPP benefits were credited to customer accounts on a rolling basis as energy utilities applied and were approved for CAPP funding. There were four distinct phases of 2021 CAPP implementation that were required for energy utilities participating in the program.
Energy utility customers with questions about their 2021 CAPP benefit should contact their energy utility.
2021 CAPP allocations were awarded to energy utilities prior to January 31, 2022, as applications were approved on a rolling basis. Energy utilities were required to apply 2021 CAPP benefits to customer accounts within 60 days of receiving CAPP funds.
The 2021 CAPP Data Dashboard displays total statewide data and data captured from energy utilities during first two phases of CAPP implementation:
1) Utility Survey 2) CAPP Application
Government Code Section 16429.5 required energy utilities that received a CAPP allocation to provide the following customer protections:
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CSD held a remote information session with energy utility representatives on July 21, 2021, to share 2021 CAPP requirements and touchpoints necessary to ensure timely and effective program administration.