The California Arrearage Payment Program (CAPP) offers financial assistance for California energy utility customers to help reduce past due energy bill balances that increased during the COVID-19 pandemic. Established by Governor Newsom and the California Legislature in the 2021-22 State Budget and administered by the Department of Community Services and Development (CSD), the CAPP program dedicates $1 billion in federal American Rescue Plan Act funding to address Californian's energy debts.
Utility customers do not need to apply to receive assistance under the CAPP program. If a customer account is eligible, a credit will be automatically applied to the customer's bill. Energy utilities apply for CAPP assistance on behalf of customers who incurred a past due balance of 60 days or more on their energy bill during the COVID-19 pandemic relief period covering March 4, 2020 through June 15, 2021.
CAPP benefits are credited to customer accounts on a rolling basis as energy utilities apply and are approved for CAPP funding. There are four distinct phases of CAPP implementation that are required for energy utilities participating in the program.
Customers with questions about their CAPP benefit can contact their energy utility.
Phase 3: CAPP Allocations Awarded - Completed
CAPP allocations were awarded to utilities prior to January 31, 2022 as applications were approved on rolling basis. Energy utilities are required to apply CAPP benefits to customer accounts within 60 days of receiving CAPP funds.
The CAPP Data Dashboard displays total statewide data and data captured from energy utilities during three primary phases of CAPP implementation:
1) Utility Survey 2) CAPP Application 3) Closeout
Government Code Section 16429.5 requires energy utilities that receive a CAPP allocation to provide the following customer protections:
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CSD held a remote information session with energy utility representatives on July 21, 2021, to share CAPP requirements and touchpoints necessary to ensure timely and effective program administration.