The California Arrearage Payment Program, or CAPP, is a state program to help pay customers’ eligible past due energy utility bills that increased during the COVID-19 pandemic.
Energy utilities that apply for and receive CAPP funds are responsible for distributing CAPP benefits to eligible utility customers.
Customers that qualify for a CAPP benefit will automatically receive a credit on their energy utility bill.
The credit will be labeled one of the following:
Customers may also be notified through another statement from their energy utility. Energy utility customers don’t need to apply to receive a CAPP credit. Energy utilities apply on behalf of all eligible customers. Eligibility for a CAPP benefit and the amount of a bill credit will vary depending on the utility and program rules.
If you have questions about your CAPP benefit or your eligibility status, please contact your energy utility's customer service department.
Click here for the CAPP Utility Customer Service Contact List
Questions for the Department of Community Services and Development may be directed to (866) 675-6623.
Under CAPP, your energy utility company is required to offer payment plans to customers with a remaining balance after a CAPP benefit has been applied to their account.
CAPP provides a number of consumer protections for customers that are eligible to receive a CAPP benefit.
Click here for more information about CAPP