Published October 26, 2026
The California Department of Community Services and Development (CSD) is committed to promoting and protecting the privacy rights of individuals as enumerated in Article 1 of the California Constitution, the Information Practices Act of 1977, and other state and federal laws. It is the policy of CSD to safeguard the privacy of personal information collected or maintained by the Department. CSD's information management practices are governed by the requirements of the following authorities and all other laws pertaining to information privacy:
Government Code sections 11015.5 and 11019.9
Information Practices Act - Civil Code section 1798 et seq.
Public Records Act - Government Code section 7920.000 et seq.
Statewide Information Management Manual (SIMM) 5310 - A & B.
CSD follows these principles in collecting and managing personal information:
- CSD collects personal information on individuals only as allowed by law to administer programs serving California's most vulnerable residents. Any subsequent use of the information shall be limited to and consistent with the fulfillment of those purposes, and/or to make disclosures as required or authorized by law.
- Personal information, as defined in the Information Practices Act, is information that identifies or describes an individual including, but not limited to, name, Social Security number, physical descriptions, home address, home telephone number, education, financial matters, medical or employment history, e-mail address or Internet Protocol (IP) address.
- CSD only collects personal information that is necessary and appropriate for the type of services requested. CSD collects personal information indirectly from individuals who apply through one of their networks of local service providers to obtain services. Collection of this information is required to deliver the specific services, but use of these services is voluntary.
- Personal information will not be disclosed, made available, or otherwise used for a purpose other than those specified, except with the consent of the subject of the personal information, or as prescribed by law or regulation.
- CSD tells people who provide personal information about their right to review that information. Individuals who provide personal information to CSD's network of local service providers to obtain services administered by CSD have the right to review the information for accuracy and completeness and to request corrections or deletions. For personal information access requests, contact CSD's Privacy Officer at the email address or mailing address provided below.
- CSD has taken several steps to protect your personal information against loss, unauthorized access, use, modification or disclosure. CSD, as developer and manager of this website, has taken several steps to safeguard the integrity of its telecommunications and computing infrastructure, including but not limited to authentication, monitoring, and auditing. Security measures have been integrated into the design, implementation, and day-to-day practices of the entire state operating environment as part of its continuing commitment to risk management. This information should not be construed in any way as giving business, legal, or other advice, or warranting as fail proof, the security of information provided via CSD's supported website. The technical standards governing security are enforced by CSD.
CSD collects electronic information from people who visit our Internet website.
- CSD does not collect home, business or e-mail addresses, or account information from persons who simply browse this website. Personal Information about individuals is collected through this website only if an individual provides such information to CSD voluntarily through e-mail, registration forms, or surveys. This Personal Information will be used to facilitate a response to the person or to improve the content or navigation of the website or provide survey information to users.
- CSD's website automatically collects certain electronic information of users or visitors to the website through Google Analytics. If you do nothing during your visit to the website but browse or download information, CSD automatically collects and stores the following information about your visit:
- A partial IP address and domain name is collected, but not the e-mail address. The partial IP address is used to direct Internet traffic to you without identifying you individually and generate statistics used in the management of this website.
- The type of browser and operating system you used.
- The city and zip code you used it from.
- The date and time you visited this website.
- The web pages or services you accessed at this website.
- The website you visited prior to coming to this website.
- The website you visit as you leave this website.
- If you downloaded a form, the form that was downloaded.
- CSD uses Google Analytics to help improve the website. Google tracking cookies may be used to provide information to Google Analytics to track website statistics. Google tracking code, which is used by every website or application that employs Google Analytics, stores information that identifies device IP addresses, but CSD's website anonymizes the information and only part of device IP addresses are used. Consequently, no information identifying you or your device is stored at Google via our utilization of Google Analytics implementation. You can learn more about how Google Analytics anonymizes IP addresses by clicking here. You can also learn about Google tracking cookies, including how long they remain on your device and how to remove or manage them by clicking here.
- The electronic information we automatically collect or store is used for gathering website statistics and helps us to analyze our website to continually improve the value of the materials available. CSD's website logs do not identify a visitor by Personal Information, and CSD makes no attempt to link other websites with the individuals that browse CSD's website.
- CSD will not distribute or sell any electronically collected personal information about website users to any third party without the user's written consent.
- Website visitors have the right to have any electronically collected personal information deleted by CSD, without reuse or distribution. Such requests may be made in writing via the email and mailing address provided below. Electronically collected personal information is exempt from requests made under the Public Records Act.
CSD will provide additional information on our privacy policy if requested. If you have further questions, comments, or complaints about our privacy policy or policy compliance you may contact:
CSD Privacy Officer
Email: Privacy@csd.ca.gov
Phone: (916) 800-6063
Mail: 2389 Gateway Oaks Drive, Suite 100 Sacramento, CA 95833
For more general information about online privacy and security, please see the California Department of Justice's Online Privacy page at “Security Awareness".
This policy was last reviewed by CSD's Privacy Officer and Chief Counsel on October 23, 2026 and last revised on October 26, 2026. This policy is effective as of its last revision date. Previously effective versions of the policy may be available upon request.