The 2022 California Arrearage Payment Program, or 2022 CAPP, is a state program to help pay eligible residential customers’ past due energy utility bills that increased during the COVID-19 pandemic.
Energy utilities that apply for and receive 2022 CAPP funds are responsible for distributing 2022 CAPP benefits to eligible residential utility customers.
Residential customers that qualify for a 2022 CAPP benefit will automatically receive a credit on their energy utility bill.
The bill credit will be labeled one of the following:
Customers may also be notified through another statement from their energy utility.
Residential energy utility customers don’t need to apply to receive a 2022 CAPP credit. Energy utilities apply on behalf of all eligible residential customers. Eligibility for a CAPP benefit and the amount of a bill credit will vary depending on the utility and program rules.
If you have questions about your 2022 CAPP benefit or your eligibility status, please contact your energy utility's customer service department.
Click here to view the 2022 CAPP Energy Utility Customer Service Contact List
Questions for the Department of Community Services and Development may
be directed to (866) 675-6623.
Under 2022 CAPP, your energy utility company is required to offer payment plans to customers with a remaining balance after a 2022 CAPP bill credit has been applied to their account.
2022 CAPP provides a number of consumer protections for residential customers that are eligible for a benefit.
Click here for more information about the 2022 California Arrearage Payment Program