If an application for LIHEAP/DOE benefits or services is denied, if the response to a request for services is not timely received or if the local service provider’s performance is unsatisfactory, the applicant may initiate a written appeal with the local service provider. The appeal must be reviewed and a decision rendered no later than 15 days after the appeal is received.
If the applicant is not satisfied with the local service provider's decision, the applicant may appeal the decision to the California Department of Community Services and Development in writing pursuant to Title 22, California Code of Regulations section 100805.
California Department of Community Services and Development
Utility and LIHEAP Assistance
2389 Gateway Oaks Drive #100
Sacramento, CA 95833