LANGUAGE ACCESS COMPLAINT PROCESS
The Department of Community Services and Development (CSD) is fully committed to ensuring that all persons accessing its services are provided these services in an appropriate and timely manner. The Dymally-Alatorre Bilingual Services Act requires CSD to provide effective communication to all people utilizing public services. If you feel CSD was unable to serve you because of a language barrier (limited-English proficiency) or other communication differences, CSD may be able to provide additional communication assistance that will assist you with this information or services you have requested.
Please take the following steps to report your complaint:
Contact CSD's EEO/Disability Office at (916) 576-4368 Monday through Friday from 8:00 a.m. to 5:00 p.m. The EEO/Disability Office is available to receive your calls during these hours. Customers can also leave a recorded message after 5:00 p.m.
Also, you can fill out the Language Access Complaint Form and either mail it to CSD's EEO/Disability Office at 2389 Gateway Oaks Driver #100, Sacramento, CA 95833 along with any supporting documentation or email it to CSD.EEO@csd.ca.gov.
Steps we will take to resolve your complaint once we receive it in our office:
CSD's EEO/Disability Office is responsible for receiving, investigating and resolving all language access complaints.
- CSD's EEO/Disability Office will enter the complaint into their language access complaint excel tracking system.
- CSD's EEO/Disability Office will notify the California Department of Human Resources (CalHR) that they have received a complaint, and will keep them posted on how it is being resolved.
- CSD's EEO/Disability Office will try to resolve the complaint within 5 business days of receiving the complaint.
Department of Community Services and Development’s EEO/Disability Office
2389 Gateway Oaks Drive #100
Sacramento, CA 95833